FAQ
Quick answers
Straight answers about designing, ordering and looking after your Memojee phone case.
How do I track my order?
A tracking link appears in Orders only after dispatch information is confirmed. If none is shown, no carrier tracking has been received yet.
Which phone model should I choose?
Choose the exact model shown in your phone settings. Standard, Pro and Pro Max use different camera openings and print templates.
Will my artwork be stretched?
No. Each supported phone uses its own mask and safe areas, and the artwork is proportionally contained inside that exact template.
What can I personalise?
The builder lets you choose from approved backgrounds, poses and stickers, then move, scale, rotate or layer editable elements and add a name in the available styles.
Can I return a personalised case?
If a personalised case arrives damaged or incorrect, keep the packaging and contact us with the order details and clear photos for review under the Returns policy.
Why is checkout unavailable?
Checkout stays disabled until the secure payment handoff is connected and ready. When it is disabled, no payment or order is attempted and your design remains in your Bag.