How can we help, girl?

A tracking link appears in Orders only after dispatch information is confirmed. If none is shown, no carrier tracking has been received yet.

Match the exact model shown in your phone settings. Standard, Pro and Pro Max use different camera openings and print templates.

Yes. During the current browser session, each vibe keeps its own background, pose, stickers and name while you move between them.

If a personalised case arrives damaged or incorrect, keep the packaging and contact us with the order details and clear photos for review under the Returns policy.

Checkout stays disabled until the secure payment handoff is connected and ready. When it is disabled, no payment or order is attempted and your case remains in your Bag.